Data Deletion Instructions

Last updated: 5 July 2026

You can request deletion of any personal data Etron holds about you — including conversations you had with a business’s assistant on Facebook Messenger, your Facebook page-scoped ID, contact details, and order history.

How to request deletion

1. Email support@asketron.com with the subject “Data deletion request”.
2. Tell us how you interacted with Etron (e.g. the Facebook page you messaged, or the business you dealt with) so we can locate your records.
3. We will confirm your request, delete the data, and reply with confirmation within 30 days.

What gets deleted

• Your message history with the assistant, across all channels.
• Channel identifiers (e.g. Messenger PSIDs) and contact details we hold about you.
• Business records that reference you (e.g. invoices) may be retained where the law requires the business to keep accounting records — in that case they are retained only for the legally required period.

Businesses using Etron who want their whole workspace removed can use the same contact — we delete the workspace, its records, and revoke connected channel tokens.